FAQ

1What is Credit Line (CL) on UPI ?
A Credit Line on UPI is a pre-approved credit facility provided by banks, enabling customers to make payments and purchases using a pre-sanctioned credit limit. This service allows for transactions without immediate debit from a bank account, offering a flexible, convenient, and cashless payment experience.
2How to Apply for the Credit Line on UPI ?

To apply for this facility, you can follow these steps through the BharatPe app:

  1. Download the BharatPe app from the App Store or Play Store.
  2. Complete the onboarding process by providing your phone number and PAN details.
  3. Finish the electronic Know Your Customer (eKYC) and video Know Your Customer (vKYC) verification.
  4. Your eligibility and credit limit will be assessed, and you will be assigned a limit accordingly.
3What is the eligibility to apply for Credit line on UPI?
Applicants must be between 21 and 65 years of age to be eligible for the Credit Line on UPI.
4What documents are required for application?

You will need to provide the following information:

  1. PAN Card details
  2. Aadhaar number for KYC confirmation

Physical PAN would be required while doing video Know Your Customer

5What is the maximum credit limit?
The credit limit is determined by the partnering bank's Credit Risk Policy and can be up to ₹100,000.
6How can I use Credit line?
The Credit Line on UPI can be used for various online and offline purchases wherever UPI is accepted.
7How long does it take to activate the Credit Line?
The Credit Line on UPI is activated instantly upon successful completion of the onboarding and KYC verification process.
8What is EMI (Equated Monthly Installments)?
EMI allows you to convert your billed amount into convenient monthly installments, with repayment tenures ranging from 3 to 12 months
9Can I convert my Credit Line bill into EMI?

For Pay in Full (Bullet product), you have the option to convert the entire billed amount into "Equated Monthly Installments (EMI)" for a tenure of 3 to 12 months.

For Pay in Parts (Auto EMI product), the bill will be automatically converted to EMI as per the opted tenure.

10How can I change my EMI tenure?
You can modify your EMI tenure for "Auto EMI" product at least 24 hours before the statement generation date. Any changes made within 24 hours of the bill generation date will take effect from the next billing cycle.
11How do I view my CL on UPI EMI details?
To view your EMI details, simply click the "EMI" button on the Credit Line on UPI home screen within the app.
12Can I foreclose my EMI?

Yes, you can foreclose your EMI at any time by paying the remaining outstanding amount and applicable interest.

  • For Bullet products: A foreclosure charge of 2% + GST will be applicable.
  • For Auto EMI products: There are no foreclosure charges.
13What are the fees and charges for Credit line on UPI?
The Credit Line on UPI comes with zero joining or annual fees. For a detailed breakdown of other applicable fees and charges, please refer to the Terms & Conditions
14Are there any fees on the product?
A Line Maintenance Fee of ₹4.95 + GST per month is applicable on the "Pay in Full (Bullet)" product. This fee is charged to keep your credit line active and available for use.
15What is the Interest-Free Period?
The interest-free period on your Credit Line on UPI ranges from 3 to 34 days, depending on the date of your purchase. For example, for a bill generated on the 2nd of every month with a due date of the 4th, a purchase made on the 2nd of the previous month would have a free period until the due date, while a purchase made on the 31st of the previous month would have a free period of only 4 days.
16How can I raise a dispute or complaint?
To raise a dispute for a transaction, you can contact the Yes Bank support team at 1800 103 6000.
17Whom should I contact for other queries?
For any other queries related to your Credit Line on UPI, you can reach out to the Yes Bank support team at 1800 103 6000.
18How can I make a repayment?
You can make payments for your outstanding dues via UPI through the BharatPe mobile app.
19What are the consequences of not paying on time?

Non-payment of outstanding dues by the Payment Due Date will result in the following consequences:

  • The bank will report the delinquency to Credit Information Companies (CICs).
  • The bank will levy late payment charges, and other applicable charges as per the terms and conditions. These charges will be applied from the Payment Due Date.
  • It may lead to a temporary or permanent suspension of your Credit Line on UPI account at the bank's discretion.
20What is the due date for my Credit Line on UPI bill?
Your bill will be generated on the 2nd of every month, and the payment due date will be the 4th of the same month.
21How can I close my Credit Line account?

To close your account, ensure all outstanding dues are cleared, and then contact customer support to submit a closure request.

22Who provides the Credit Line, and what is the role of BharatPe?
The Credit Line is provided and sanctioned by the partnering bank, Yes Bank. Resilient Digi Services Private Limited (RDSPL), which operates the BharatPe application, acts solely as a service provider and technology partner to facilitate the onboarding and service journey. RDSPL is not involved in the credit sanctioning decision or process.